2 Messages
Got an automated text that I have been charged for unreturned equipment that I returned MONTHS ago?!?
I just got an automated text saying I have been charged for unreturned equipment. I cancelled my service with Xfinity and returned my "flex" box within a week of cancelling. I have a receipt from my local Xfinity store showing the equipment was returned. I tried calling the 1800Xfinity number which keeps hanging up on me because my phone number is no longer associated with an account. What do I do?!??!?
XfinityBenjaminM
Official Employee
•
1.2K Messages
6 months ago
@kp3131880 Hello! We can definitely take a look and see why you received that notification. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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