Flex

Hello, Good Morning, and Happy Monday, @user_1384ad

Thank you for reaching out to Xfinity here on the Community Forum. I am sorry to read that you have not received your Xfinity Flex Device. I will be happy to help. Could you please send our team a direct message with your full name and full address? Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it