1 Message

Saturday, May 7th, 2022 12:13 PM



I ordered the free flex tv box and remote says it was delivered at 1:30 may 6 but I was home and didn’t receive anything at all 


Problem Solver


546 Messages

1 year ago

Hello, Good Morning, and Happy Monday, @user_1384ad

Thank you for reaching out to Xfinity here on the Community Forum. I am sorry to read that you have not received your Xfinity Flex Device. I will be happy to help. Could you please send our team a direct message with your full name and full address? Thanks!

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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