2 Messages

Wed, Jan 19, 2022 8:38 PM



unable to  install as only alpha allowed for MY modem (NOT xfinity modem) password - password ends in 3 numbers - wheres the numeric keyboard this is nuts

Official Employee


342 Messages

8 m ago

@user_2d44a6 Hello and good afternoon, and thank you for reaching out. I am so sorry to hear about these Xfinity Flex issues that you are experiencing, and I would be more than happy to assist you in getting it added to your account and activated, no problem at all. For information about how to complete the activation of your Xfinity Flex device, please see here: https://www.xfinity.com/support/articles/flex-activation-process. For your information, if you are having issues activating through the Flex box, you can complete the activation process on the Xfinity App. If you need additional assistance, feel free to send us a private message for us to assist further. 

To get started, please provide us a private message with your first and last name and service address and we will get this resolved together, once and for all!

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it




1 Message

@XfinityChristopher​ your url does not provide an answer to the question posted.  How do I get numbers and special characters for my password?


Official Employee


246 Messages

The far left button on the password keyboard should allow you to cycle thru lower case, upper case, numbers, and special characters.  

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