U

Visitor

 • 

2 Messages

Mon, Oct 4, 2021 10:54 PM

Flex

Getting error code ENT 22013 and I tried unplugging and it still won’t work

Official Employee

 • 

429 Messages

2 m ago

If you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.

New to the Community?

Start Here