Visitor
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1 Message
Flex
I unplugged my device for few hours. When I plugged it back in and turned it on, the ENT 22013 message reappeared. Please advise
Visitor
•
1 Message
I unplugged my device for few hours. When I plugged it back in and turned it on, the ENT 22013 message reappeared. Please advise
EG
Expert
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91.7K Messages
4 m ago
Concern moved here to the proper help section for assistance.
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XfinityMartinB
Official Employee
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2.7K Messages
4 m ago
We can send a signal over to refresh the box. Thank you for taking the time to reach out to us over the forums @user_ab4fe1.
Can you please send us a private message with your full name and service address?
To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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