Sun, Oct 3, 2021 8:24 PM
I unplugged my device for few hours. When I plugged it back in and turned it on, the ENT 22013 message reappeared. Please advise
4 m ago
Concern moved here to the proper help section for assistance.
We can send a signal over to refresh the box. Thank you for taking the time to reach out to us over the forums @user_ab4fe1.
Can you please send us a private message with your full name and service address? To send the requested information: • Click "Sign In" if necessary • Click the "Direct Messaging" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window • Press Enter to send it