1 Message

Sun, Oct 3, 2021 8:24 PM



I unplugged my device for few hours. When I plugged it back in and turned it on, the ENT 22013 message reappeared. Please advise




95.9K Messages

1 y ago

Concern moved here to the proper help section for assistance.

Official Employee


2.8K Messages

1 y ago

We can send a signal over to refresh the box. Thank you for taking the time to reach out to us over the forums @user_ab4fe1


Can you please send us a private message with your full name and service address?
To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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