So I moved, transferred service to new home, changed my plan. It included the Flex box and I clicked on it but never ordered or shipped. I helped my ex-wife get the same exact plan at the exact same time and hers showed as ordered, shipped, and delivered on her account and she has it. Mine never updated any of that on my account and I still havnt gotten it. And when I go online to add it on separately it won't let me because it just loads up an error page.