flex

@XfinityMorgan I also have been trying to get Flex but always get the "You can already get the entertainment you love anywhere, on any device with the Xfinity Stream App." message.  The website says I am eligible as I have Xfinity Internet.  I saw another post of yours on the forum that said you could help with this. 

Thanks

Anthony

Hello @tonymu! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with getting Flex services, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I can't figure out where to post but want to say using your FLEX is very frustrating.  Often, mostly on weekends, it refuses to load apps I want to use.  I get the message that h"we are having trouble with this app rioght now try again..."...over and over.  IF I sweitch to my Firestick it works fine.  I try and try, reboot, etc.  Follow all the helps.  It's impossible to call you on the phone or initiate a chat.  If I attempt a chat I get the ROBO which is worthless completely.  If I get someone on the phone they have so much accent I don't understand them and theyt nore often than not make errors on errors on errors regarding billing mistakes or whatever.  I don't have hours to waste constantly on getting "help".  I paid top dollar for full service from Comcast for probably 20 plus years ...much more more likely...and went to "internet only" as things change.  I am very disappointed wioth what i am getting for my $$ now  Time to drop Xfinity ompletely and get internet elsewhere..with twice the service for half the price.

I'm so sorry to hear that you've had so many issues with your Flex services, @MGillette3. Please send us a direct message, using the following instructions so we can help:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon

or https://comca.st/3ra2SNp

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3tfXU4o for an example.

I completely agree..

Hello @jujume66, thanks for reaching out to us! I'll be happy to check and see if we can add our Flex service to your account! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. We will be happy to help! 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line