1 Message

Sat, Jul 17, 2021 8:03 PM


It says " FLEX comes free with Xfinity Internet for customers without TV service." but when I called Customer service to apply for FLEX as Xfinity Internet customers without TV service, they told me not for customers whom get a free modem !!!!!


Official Employee


2.7K Messages

2 m ago

Hi! Oh no! Our apologies for the confusion. We're here to help clear things up. We recommend using an xFi Gateway to use features like our Xfinity xFi digital dashboard right on your TV, but you can choose to use your own modem for Xfinity Flex instead. It sounds like you might have xFi Complete, which includes some exciting features like the modem rental fee and unlimited data being included. I wanted to share this: https://comca.st/3iqacAa and this: https://comca.st/3kNspKX with you, just as resources that may come in handy.

In addition to being able to easily access all your favorite apps and channels ~ we're talking Netflix, Disney+, Hulu, Prime Video, Paramount+, HBO Max, plus more! You also have access to over 10,000 free shows/movies, along with 200 channels from free apps like XUMO, Tubi, and Pluto.

In addition, you'll also get 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peacock Premium included for no additional cost with Xfinity Flex. This service is a personal favorite of mine and best of all, no strings attached! You can upgrade or downgrade the service at any time.  Please let us know what additional questions/concerns you have about this service as a whole, we're here to help!



Gold Problem Solver


22.8K Messages

2 m ago

@user_27488b wrote: "... they told me not for customers whom get a free modem ..."

https://www.xfinity.com/support/articles/xfinity-flex-overview says:

  • If you're an Xfinity TV customer, you aren’t eligible for Xfinity Flex.
  • Internet Essentials, Prepaid Internet and Bulk TV customers aren’t eligible at this time.


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