Flex UI looks like X1?
We just swapped out our X1 DVR and extra box for a Flex. However the Flex UI still looks just like the X1 and keeps popping up the channel guide.
The Apps option just keeps saying "can't connect to the app service right now", and I thought the Flex was supposed to just come up to an app list screen?
2 months ago
Hi, @user_a19cc5. Thank you for reaching out and creating this new post. The Flex box would still use the same X1 platform as our other equipment, so it will indeed look similar. The reason is this box can also be used for Flex upgrades with services like Choice TV. This would give you access to local channels and even cloud storage.
To access the Apps on your Flex device you could do the following:
Access and Navigate the Apps
Note: If you press Info (i), you’ll be taken to the following tip card (which will exit the app).
Once the app is open, navigate the content and press OK (or the raised button in the center of your directional pad) on your remote to select the content to watch.
If you are getting an error message when accessing the Apps, it could be the device may not be online. Is the equipment now showing up on your My Account App? Have you tried any troubleshooting so far?