Flex subscriptions

So I’m being charged for Showtime & Netflix & haven’t used either in months. I’ve been trying to cancel the subscription for both & can’t figure out how not get ahold of anyone with xfinity. Someone please help.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCGina

Official Employee

•

800 Messages

4 years ago

Uh oh! Sorry to hear that you've had trouble trying to cancel your Showtime and Netflix @user_f02dbc , we'd be glad to assist with that! Please send us a private chat to start, using the following instructions:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon or https://comca.st/2VcB52X

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/2WBSulP for an example.

0

Flex

user_f02dbc

Flex subscriptions

CCGina

New to the Community?