2 Messages

Thursday, June 8th, 2023 8:43 PM


Flex streaming device

I don't want Peacock and received flex streaming device a year or so ago at no charge. Do I need to return it? I only use WIFI not TV streaming 

Problem Solver


519 Messages

9 months ago

Oh no! I apologize you received equipment not requested. I will be sure to investigate and go over steps to have it returned. Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

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