Visitor
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2 Messages
Flex streaming device
I don't want Peacock and received flex streaming device a year or so ago at no charge. Do I need to return it? I only use WIFI not TV streaming
Visitor
•
2 Messages
I don't want Peacock and received flex streaming device a year or so ago at no charge. Do I need to return it? I only use WIFI not TV streaming
CCLamont
Problem Solver
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519 Messages
2 years ago
Oh no! I apologize you received equipment not requested. I will be sure to investigate and go over steps to have it returned. Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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