1 Message

Sun, May 22, 2022 3:58 PM

Flex stops working after Welcome screen start up, just started today.

 I ran the troubleshooting on the cell phone app and it states there is no problem, but asks me to power down, restart. Welcome screen comes up, then it blacks out…then states not connected to input. I changed out the HDMI cable and even tried a different TV input HDMI option.  Still blacks out after welcome screen.

Official Employee


338 Messages

4 m ago

Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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