Visitor
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1 Message
Flex screen issue when tv turned on.
Similar issue. Everytime I switch the input on my tv to my flex box from a different input the screen flashes until I turn it off and on again. They sent me a new box and this one is even worse! Screen completely flashes blue on and off and turning tv on and off doesn't fix it now. Only fix is to completely unplug flex and wait for it to restart (which takes forever!!) Makes it pretty much useless...
XfinityMichelle
Official Employee
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576 Messages
Hace 5 m
Thanks for taking the time to reach out to us regarding your issues with the picture freezing when changing input on your tv. I know how truly frustrating this can be and I would love to ensure that we get to the bottom of this with you. Can you tell me if you are connecting to the tv with a coax cable or HDMI cable?
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