U

Visitor

 • 

1 Message

Tue, Jun 14, 2022 7:45 PM

Flex remote control

I would like to request new remote control for our Flex box.

 
Thank you,

Rose Mary [Edited: "Personal Information"]

Official Employee

 • 

220 Messages

6 months ago

Hello @user_a77342 , Thank you for reaching out through our Forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

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