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craigap
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2 Messages

Thu, May 5, 2022 8:06 PM

flex remote control

I got this tiny control with flex.  No numeric pad.  So I can't enter my phone # to start.  And no fast fwd/back/play buttons??? 

I see pictures of a full control in flex videos, but not what I have?

Do other users get a real control?

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2分前

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craigap

Visitor

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2 Messages

2分前

I found how to enter numbers by using up/down on the navigation button.  Also, that button works for fwd/back/play while watching something.  That's nice.

But, I think flex is far from free.  I tried to watch CNN and was taken to a place to sign up for an app at $39/month.  No thanks.  Sending it back.

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XfinityXavier

Official Employee

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273 Messages

Hey @craigap, just checking in to see if you were able to get your concerns resolved or did you still need assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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EG

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94.4K Messages

2分前

Concern moved here to the proper help section for assistance. 

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