Visitor
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2 Messages
Flex: Prime logs in, but shows return error 4001
“Something went wrong: error 4001” upon attempting to play any program on Prime or Freevee. Restart of all hardware attempted with no change.
Visitor
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2 Messages
“Something went wrong: error 4001” upon attempting to play any program on Prime or Freevee. Restart of all hardware attempted with no change.
XfinityBenny
Official Employee
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688 Messages
1 year ago
@user_e25259 Counting on your content when you need to is vital, and we're happy you posted to let us know. Okay so if you see everything on screen the connection from the Flex to your Samsung is good, and that is great. This happens when we need to clear the memory on the app, or ensure the approving device is set with all its permissions. Follow the steps on this page to clear the cache on the app. If that does not help, then be sure your device is allowing cookies & location tracking to work correctly. Trying another mobile device will also help. Of course, ensure you're using the correct login info to access all your Prime content.
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