1 Message

Fri, Aug 5, 2022 5:00 PM

flex / peacock

Just started with Xfinity.  I did not order the Flex box becasue all my TVs are smart TVs.  However, apparantly you need that for getting Peacock for free.  I tried to order it online, but the "no cost" Flex showed my internet bill going up by $35.  How can I get this "free" flex box without increasing my bill?  Even better if I can just get the free access to Peacock.

Accepted Solution


Official Employee


756 Messages

11 d ago

I am sorry to hear you are unable to add the Flex services to the account and I would be happy to assist you. Without the service/box you would be unable to access the Peacock app. 


Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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