Uriel_Dagda's profile
Uriel_Dagda
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Regular Contributor

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116 Messages

Thu, Apr 16, 2020 12:00 PM

Flex ordering issue

How do you obtain an Xfinity Flex device if the website is broken and calling Xfinity just directs me to the website, that just points me back to the broken page?

I thought it was just my PC but apparently something is borked on my account because I tried on my phone, same issue.. Selecting the 1 box for 0.00 just does absolutely nothing but make the screen refresh, it never actually selects it.

 

Couldn't get a call back or anything when I called, now it's like there's just no support at all.

 

https://youtu.be/6iH_uThkb7M

Responses

Regular Visitor

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2 Messages

1 y ago

I posted several minutes ago to inquire why Xfinty's online order page was not working.  My post was almost immediately moved somewhere else and with no apparent response.  This is not good to engender customer satisfaction or loyalty.

New Poster

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3 Messages

1 y ago

I had the same issue everytime I tried usually just forget it and gave up but eventually I had to order through customer service chat which was a pain but not horrible

Regular Visitor

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2 Messages

2 m ago

To this day, it still is broken. The Assistant sends you to a link that adds Flex to your cart, but then wont let you check out, instead, you get sent to a page telling you to use Xfinity Stream.

Official Employee

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2.5K Messages

Good morning, mscott006. We hope you're doing well, thanks for posting here in the community for support!

 

The situation with trying to add Xfinity Flex service to your account certainly sounds frustrating. You are in the right place for help! We can assist you with getting this service added for you today. Please click the chat icon in the upper righthand corner of the page to initiate a live chat with us. If you can please include your first and last name in the message for us, we would appreciate it. We look forward to hearing from you and working with you soon. :)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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