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user_ya4v2j
1st Topic

Visitor

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1 Message

Tuesday, July 15th, 2025

Flex not working

Hello I tried resetting the flex multiple times. 
unplugging

pressing both arrows

restarting internet modem 

I need to talk to a live representative asap 

Question

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Updated 

1 month ago

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XfinityKassie

Official Employee

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2K Messages

1 month ago

 

user_ya4v2j Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with your Flex box. We appreciate you sharing the steps you have already tried. I'm happy to help you get this figured out today. May I ask what is happening when you are trying to watch TV? Are you getting a blank screen, error code, or an error message? 

 

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