Flex not activating

Hi! I’m an internet service subscriber, and it says that I get flex included but every time I try and activate it it gives

me an error and says to contact xfinity. I then can’t get through to anyone to help! Hopefully can get some here

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Responses

XfinityChad2

Official Employee

•

263 Messages

3 years ago

Do you have the flex box already or your trying to get one online and your getting the error?

if you have one what error are you seeing in the TV screen ?

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U

user_e5d9b9

Visitor

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2 Messages

@XfinityChad2 I have the flex box and i

my internet is up and running. It is giving me the error that I don’t have flex on my account and every time I try to add flex to my account it gives me an error there too.

3 years ago

0

XfinityChad2

Official Employee

•

263 Messages

You can’t add it your self , you need to contact support via phone or chat to have them add it for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

XfinityChad2

Official Employee

•

263 Messages

Are you seeing XRE-00251 error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

CCMartin

Gold Problem Solver

•

2.9K Messages

@user_e5d9b9

Can you please send us a private message via our chat bubble here? Our team will take a look at your account and the notes to see what happened regarding your flex box activation.

To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Flex

user_e5d9b9

Flex not activating

XfinityChad2

user_e5d9b9

XfinityChad2

XfinityChad2

CCMartin

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