Thu, Aug 18, 2022 12:47 AM
I am trying to activate my flex. However, I receive the above error code. I am also unable to see Flex as a device in my account.
1 m ago
Please allow me to correct myself @user_2b52d5.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue and get you taken care of.
To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send it
You need to contact support to have it added to you account, once it’s added you’ll be able to activate it.
Thank you for sharing your input! I did try contacting support and the solution they proposed was going to a store and replacing the flex box. I was hoping there would be a better way to resolve this online.
@user_2b52d5 they need to add the device to your account. Going to the store will solve it but not necessary.
Thank you for reaching back out to us @user_2b52d5. We did receive your direct message and will be more than happy to continue assisting you there.