Visitor
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2 Messages
Flex not activating Error code XRE 00251
I am trying to activate my flex. However, I receive the above error code. I am also unable to see Flex as a device in my account.
Visitor
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2 Messages
I am trying to activate my flex. However, I receive the above error code. I am also unable to see Flex as a device in my account.
Accepted Solution
CCKrystal
Problem Solver
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385 Messages
3 years ago
Please allow me to correct myself @user_2b52d5.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue and get you taken care of.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChad2
Official Employee
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263 Messages
3 years ago
You need to contact support to have it added to you account, once it’s added you’ll be able to activate it.
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user_2b52d5
Visitor
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2 Messages
3 years ago
Thank you for sharing your input! I did try contacting support and the solution they proposed was going to a store and replacing the flex box. I was hoping there would be a better way to resolve this online.
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