Flex (Netflix NW-2-4 Code)

Got a flex box today.

I get the following error message.

Netflix won’t load: Netflix has encountered an error. Code: NW-2-4.

All other apps work fine for streaming with no issues; so there is internet available.

Is there a fix for this. I tried to refresh box, unplugged flex box, unplugged model and router. No luck fixing this.

Problem Solver

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519 Messages

2 years ago

Hey @henryg76 I truly apologize for the troubles experienced on your Xfinity Flex box. I am here and would love to help and investigate.

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Flex