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GlobalBob
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Regular Visitor

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1 Message

Thu, May 21, 2020 12:00 PM

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Flex language support

We just hooked up our new Flex box and most things seem to work correctly.  However, my wife likes to watch some Youtube videos and channels of Chinese origin, and the Chinese fonts are not showing up in the Youtube listings.  We just see empty boxes instead of Chinese characters.  Previously, we were using an old Android TV box that didn't have this problem.  Is there a way of downloading additional fonts to the Flex box, or some other workaround?  Since many customers are of an international origin, I am sure this would apply to other languages as well.

Question

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Updated 

1 y ago

2.5K

6

idnag

New Poster

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1 Message

2 y ago

Same problem for me. 

 

Unicode support should be included in the box, so at least the foreign characters can be displayed appropriately. 

0

cba123199

New Poster

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3 Messages

2 y ago

Gish, Comcast Flex seems the only stream box that does not support Asian characters, why?

1

superseal

Visitor

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3 Messages

I have the same problem. the chinese character showed up for 3 months for us when we installed the box but the texts turned into boxes all the sudden. if it doesn’t support chinese we wouldn’t see them initially. but I am not sure. can comcast fix this already?

1 y ago

0

uiucliang

Regular Visitor

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2 Messages

2 y ago

I was told by chat agent that flex only support English and Spanish.  Not very multicultural.  This is strange since every other streaming device, such as apple tv, fire tv, PS4 support Chinese characters on Youtube.

3

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superseal

Visitor

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3 Messages

just FYI, the chinese characters show up for us in the first 3 months, and then the characters turned into boxes suddenly on one day... and we were really upset, that was since 2 years ago...

1 y ago

0

XfinityThomasC

Official Employee

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664 Messages

Hello @superseal! Thank you for reaching out to our social media team,  it’s great we can connect this way! Our team of gurus would love to research this issue with the Chinese characters not coming outright. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 y ago

0

user_0051b4

Visitor

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2 Messages

@uiucliang discrimination/embargo/ sanction???? Come on... 

1 y ago

0

jamesrudoy

New Poster

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3 Messages

2 y ago

Same need at my house. Thanks for raising the issue. Help us, Comcast.

0

superseal

Visitor

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3 Messages

1 y ago

same issue here, we need this fixed. We need to be able to see the title to know what to watch. please fix the box and update it for your customers.

0

0

user_0051b4

Visitor

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2 Messages

1 y ago

I need that to... what is going on? It suppose to be a basic setup for all boxes... fix it now. 

2

0

XfinityAbbie

Official Employee

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1K Messages

@user_0051b4 I am sorry to hear that you are having issues with the characters showing up incorrectly. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 y ago

0

user_44052f

Visitor

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1 Message

Hi there, I also face the same issue. I would love to watch YouTube videos in Mandarin but the video titles were all unreadable. Please kindly assist! Thank you.

1 y ago

0

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