U

Visitor

 • 

1 Message

Sun, Aug 14, 2022 8:55 PM

Flex issue

Hello!!

my flex is having an issues with my flex. It constantly turns black and goes to the Home Screen while we are steaming!! It Does this with about every app we us. Sometimes it does it within minutes and sometimes it does it within hours. How can I fix this? It’s getting to be quite frustrating! 

thank you for your time!! 

Official Employee

 • 

213 Messages

4 months ago

Hello @user_d10330 I am sorry to hear you are experiencing trouble with the Flex service. I'd like to work on fixing it right away. Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

 

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