U

Visitor

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1 Message

Sun, Oct 3, 2021 7:00 PM

Flex ENT-22013 issue

Hello, I keep getting an error ENT-22013 on my flex, it started this afternoon. I’ve restarted the flex itself as well as the modem, and consistently get an error message whenever I try to open something. The unit is also stuck on a page that has options for ‘account’ and ‘settings’ and ‘help’ but doesn’t work from there.

I’ve seen where other people have this issue but there never seems to be a resolution posted? Please advise.

EG

Expert

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91.7K Messages

4 m ago

Concern moved here to the proper help section for assistance.

Visitor

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2 Messages

4 m ago

This is a known issue, the company has seen this issue for over a year now and hasn’t done anything about it, I’m having the same problem. After reading this forum and Reddit it’s something the company has to do on their end. I’ve troubleshot to the fullest extent.

XfinityJoeB

Official Employee

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7K Messages

4 m ago

Hello user_cf563d. Thank you for creating a post on our Forum. The ENT-22013 error is usually indicative of a back office service interruption. Usually this error will resolve itself once the service comes back online. If you are still experiencing this error, I can assist with reviewing your account and troubleshooting your Flex system. If needed, please send us a message with your full name and service address to Xfinity Support, so we can assist. To do so, click on the direct message icon located at the top right of this forums page. Let me know if you have any questions.

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