Saturday, March 11th, 2023 4:22 AM
My Flex device was lost when I moved, requesting a replacement please.
1 year ago
Hello, thanks so much for taking the time to reach out to us regarding your Flex device. I am so sorry to hear that it was lost in your move. I am one of those that hates moving because it is always such a mess to me lol. We can certainly get you a replacement device. You can visit any one of our service centers for a new device or we can ship one to you for a small shipping fee. If you would like us to ship you one please reach out to us through direct message with your first and last name, name on the account if different and service address.
To send a "Direct Message" to Xfinity Support:Click the "Direct Messaging" icon or https://comca.st/3EqVMu7Click the "New message" (pencil and paper) iconThe "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send itSee https://comca.st/3KQF8q9 for an example.