Hello, thanks so much for taking the time to reach out to us regarding your Flex device. I am so sorry to hear that it was lost in your move. I am one of those that hates moving because it is always such a mess to me lol. We can certainly get you a replacement device. You can visit any one of our service centers for a new device or we can ship one to you for a small shipping fee. If you would like us to ship you one please reach out to us through direct message with your first and last name, name on the account if different and service address.
To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it See https://comca.st/3KQF8q9 for an example.
CCMichelle
Problem Solver
•
788 Messages
2 years ago
Hello, thanks so much for taking the time to reach out to us regarding your Flex device. I am so sorry to hear that it was lost in your move. I am one of those that hates moving because it is always such a mess to me lol. We can certainly get you a replacement device. You can visit any one of our service centers for a new device or we can ship one to you for a small shipping fee. If you would like us to ship you one please reach out to us through direct message with your first and last name, name on the account if different and service address.
To send a "Direct Message" to Xfinity Support:
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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