M

Visitor

 • 

2 Messages

Sat, Apr 16, 2022 4:46 PM

Flex Device Cannot Open Apps

When I press the menu button (has home icon), it opens up the bottom menu. When I tab over to "Apps" and select it, I immediately see an error message that says "We're Sorry. The App Service is not responding. Please try again later."

I have been on the phone with support multiple times and it has been elevated to the engineers, but still has not yet been resolved. This happened on the very first day that I installed my flex device. They told me it could be an issue with the device, so I returned it and the swapped it out for a different one. Same thing happens on the new one.

Please help?

XfinityNico

Official Employee

 • 

385 Messages

5 m ago

Hello @mattraydub, thanks for reaching out for help on our forums! I understand how concerning it must be to experience this problem on multiple Flex devices. We'd be happy to help check on the status of the resolution. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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