Flex constantly crashing

@XfinityJoshuaE​ I've used the app to troubleshoot, I've checked the firmware version, I've restarted the device countless times, I've restarted both my router and modem, I've power-cycled every device in my house, I've reset everything to factory, and the Flex device still can't run a single app for more than 5 minutes without crashing back to the main menu. I'm just going to go grab a Roku or something, maybe switch to another ISP while I'm at it. I hear Century Link has some good deals these days

@Dethsend Thank you for confirming the troubleshooting steps that you have tried thus far, and thank you also for your patience and understanding while we get to the bottom of this once and for all. As a customer myself as well, and someone who only uses a Flex box in my office to watch TV, I totally understand where you are coming from. Of course, we would truly hate to lose you as a valued member of our Xfinity family, and I would be more than happy to assist you in getting this resolved once and for all. I would like to try some troubleshooting steps together, in order to hopefully diagnose and resolve the issue, which includes sending some signals to your equipment. To continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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