Visitor
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3 Messages
Flex box(s) swap
I have 3 flex boxes. One quit working correctly saying connection issues. After talking to assistant I ended up moving one of the 3 to the place that was acting up. Now, after a few weeks it is doing the same. *sigh* I need to exchange 2 boxes now. 📦
CCHeather
Problem Solver
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1.1K Messages
1 year ago
@user_1433ac Thank you for reaching out to the Digital Care Team.
There are two options regarding replacing the box(es). A new one can be picked up in-store at no cost, or we can ship one to the home. An appointment can be set up online: https://www.xfinity.com/support/articles/schedule-appointment-online to avoid any waiting in line as well. There is a onetime shipping cost that will be applied to the next bill, and you will receive it in 3-5 days.
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