user_vbuvp0, Thank you for reaching out to Xfinity Support. We would be happy to assist you with your flexbox. Can you tell us what troubleshooting steps, if any, have you gone through?
I upgraded my Xfinity internet today from 150mbps to 300mbps and suddenly the Flex box for watching streaming shows on my TV no longer works! What’s going on? I’m being charged more per month, but Xfinity is taking away the Flex box and Peacock (with ads)? I called the 800-Xfinity number, but I could barely understand or hear what the customer service guy was saying. How do I get Flex box to work again?
Hey there bananasplit, thanks for reaching out through our community forums! I tend to stream more often than anything else nowadays, so I can fully understand how frustrating it must be to lose the ability to do so. You've come to the right place for help, and we'd be more than happy to look over the account to see what caused the Flex box to stop working and get it back in running order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. • Click "Sign In" if necessary • Click the "direct messaging" icon or https://comca.st/3J0ir1l • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
•
2.1K Messages
5 months ago
0
0
bananasplit
New Poster
•
2 Messages
1 month ago
I upgraded my Xfinity internet today from 150mbps to 300mbps and suddenly the Flex box for watching streaming shows on my TV no longer works! What’s going on? I’m being charged more per month, but Xfinity is taking away the Flex box and Peacock (with ads)? I called the 800-Xfinity number, but I could barely understand or hear what the customer service guy was saying. How do I get Flex box to work again?
(edited)
1
0