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Monday, September 23rd, 2024 9:28 PM

Flex box

Do you have an Xfinity flex or xumo streaming box? Make sure you hold on to it in case you ever cancel your service because comcast will request it back or charge you $120. 

When I signed up I specifically declined the flex box because I use other streaming devices but I was told it was “free” and mine to keep. Xfinity always has price hikes or hidden fees and this is just another way to squeeze money out of customers. 

24 Messages

2 months ago

It's a good reminder, although when I ordered the Flex box, it was made adequately clear that the hardware had to be returned, even though the box came with no monthly charges.

Official Employee

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934 Messages

2 months ago

 

user_lg92dr Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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