Wednesday, September 20th, 2023 4:09 PM


Flex box

Seems like a common trend but I also am getting calls and texts to return a flex box that I never got. What are next steps? I already talked with someone from customer service who said she would put in a ticket to help me out. I don’t have the flex box and never wanted one. This is absolutely absurd and I will avoid xfinity at all costs. 

Official Employee


376 Messages

9 months ago

We would be happy to look into this with you. 

Please send us a DM with your full name and address to Xfinity Support.


To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

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