1 Message
Flex box
Seems like a common trend but I also am getting calls and texts to return a flex box that I never got. What are next steps? I already talked with someone from customer service who said she would put in a ticket to help me out. I don’t have the flex box and never wanted one. This is absolutely absurd and I will avoid xfinity at all costs.
XfinityJoe
Official Employee
•
415 Messages
10 months ago
We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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