Visitor
•
1 Message
Flex Box
Box resets overnight and the next day I have to unplug and plug the power cord in order to change a channel, use the guide, etc. My voice microphone never works with it either.
Visitor
•
1 Message
Box resets overnight and the next day I have to unplug and plug the power cord in order to change a channel, use the guide, etc. My voice microphone never works with it either.
CCJamie
Problem Solver
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322 Messages
3 years ago
@user_74f50a Hello, I can look into your Flex box issues with you. Would you please send a direct message with your name and complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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