Flex box

I don’t understand why Xfinity continues to pass out these flex boxes that you know are garbage and only purpose is to frustrate the viewer. You don’t have a solution to the problem so the box is useless as well as a tech call!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCZachary1

Problem Solver

•

672 Messages

3 years ago

@user_98a3c1 I am sorry to hear that you are frustrated with the Xfinity Flex box. I would like to know more about the issues you are experiencing. Please share more information with me.

0

U

user_8b6c2d

Visitor

•

3 Messages

3 years ago

Just received mine and it’s [Edited: Inflammatory]. Almost every time I start an app it’ll say “can’t connect” then pause for a while then go back, then start the app I was trying to start. It’s soooooooooooooooooooooooooooooooop slow. Thanks but no thanks

(edited)

1

0

user_MikeG

Contributor

•

71 Messages

Hello @user_8b6c2d, I'm sorry to hear about the issues you're having with Flex, and I would be happy to assist you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

3 years ago

0

S

strogdon24

Visitor

•

1 Message

3 years ago

I am a little frustrated with mine as well. I use the remote to turn off the flex box and the tv at the end of the night. When I come back the next night, the tv will turn on, the flex box has the white light so it’s on too but nothing on the screen. I keep having to unplug it and plug it back in. So annoying!

1

0

CCChe

Official Employee

•

6.9K Messages

Hey there @strogdon24, and thank you for sharing your experience. I understand how frustrating this may be and would be happy to help by investigating this. Can you please create your own post with details of your experience? Once you create your post, a member of our team will be able to begin troubleshooting to determine the cause for your problem.

I no longer work for Comcast.

3 years ago

0

D

DKelley69

Visitor

•

1 Message

3 years ago

I just got the Xfinity internet. When will I receive my Flex 4 equipment?

1

0

XfinityThomasD

Official Employee

•

1.2K Messages

@DKelley69 Thank you for having us in your home! Typically, it should only take a few business days for it to arrive, if the equipment was shipped to you. You also have the option of visiting a local Xfinity store to pick up the Flex box if there is a store close by.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Flex

user_98a3c1

Flex box

CCZachary1

user_8b6c2d

user_MikeG

strogdon24

CCChe

DKelley69

XfinityThomasD

New to the Community?