U

Visitor

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1 Message

Wed, Mar 9, 2022 5:14 PM

Closed

Flex box

I don’t understand why Xfinity continues to pass out these flex boxes that you know are garbage and only purpose is to frustrate the viewer.  You don’t have a solution to the problem so the box is useless as well as a tech call!

Official Employee

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400 Messages

7 m ago

@user_98a3c1 I am sorry to hear that you are frustrated with the Xfinity Flex box. I would like to know more about the issues you are experiencing. Please share more information with me. 

Visitor

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3 Messages

2 m ago

Just received mine and it’s [Edited: Inflammatory]. Almost every time I start an app it’ll say “can’t connect” then pause for a while then go back, then start the app I was trying to start. It’s soooooooooooooooooooooooooooooooop slow. Thanks but no thanks 

(edited)

user_MikeG

Contributor

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71 Messages

Hello @user_8b6c2d, I'm sorry to hear about the issues you're having with Flex, and I would be happy to assist you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Visitor

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1 Message

2 m ago

I am a little frustrated with mine as well. I use the remote to turn off the flex box and the tv at the end of the night. When I come back the next night, the tv will turn on, the flex box has the white light so it’s on too but nothing on the screen. I keep having to unplug it and plug it back in. So annoying! 

XfinityChe

Official Employee

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6.5K Messages

Hey there @strogdon24, and thank you for sharing your experience. I understand how frustrating this may be and would be happy to help by investigating this. Can you please create your own post with details of your experience? Once you create your post, a member of our team will be able to begin troubleshooting to determine the cause for your problem.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I just got the Xfinity internet. When will I receive my Flex 4 equipment?

Official Employee

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258 Messages

@DKelley69 Thank you for having us in your home! Typically, it should only take a few business days for it to arrive, if the equipment was shipped to you. You also have the option of visiting a local Xfinity store to pick up the Flex box if there is a store close by. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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