1 Message

Monday, October 4th, 2021 1:52 AM


Flex box

I am getting the error message ent-22013 on my flex box. The only thing that is showing on the screen is account setting and help. Voice activation will not work.  I have reset the modem and the flex several times but it is still not working. Please help with this. It has been like this for several hours and I would really like to watch tv. Thanks

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Official Employee


671 Messages

2 years ago

Hello there @user_988c2a! Thank you so much for reaching out for help with this error you are getting on your Xfinity Flexbox. Right now if you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.

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