Frequent Visitor
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10 Messages
flex box
Why can't i get a flex box if i have both x1 and xFi? i have the internet, why can't i get the flex box, if i choose not to add another cable box, and iall i want to do is add streaming to a tv?
Frequent Visitor
•
10 Messages
Why can't i get a flex box if i have both x1 and xFi? i have the internet, why can't i get the flex box, if i choose not to add another cable box, and iall i want to do is add streaming to a tv?
JoeVincenzino
Frequent Visitor
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10 Messages
2 y ago
thanks andrew. yes, i know it's the policy, but it doesn't seem to make sense, and why should i have to go to a 3rd party device, like roku, which i have used on some of my TVs, before seeing that comcast offered the flex device. the device is free with xFi internet, which i have, but not only, since i have xfinity tv, so it's unavailable to me. why am i penalized for paying more money to and having more services from comcast.
i'm mostly ranting about what seems to be a stupid and unfair policy. if i have xFi, and the box is available, i should be able to get it if i want it.
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CCAndrew
Gold Problem Solver
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25.9K Messages
2 y ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
2 y ago
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JoeVincenzino
Frequent Visitor
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10 Messages
2 y ago
i understand that, but if i have a new additional tv, and don't want to use an xfinity box on it, i still don't understand why i couldn't put a flex box on it, if i have xFi. i understand that it's mostly (if not completely) a business decision, but it doesn't really make sense. maybe somebody at customer service will read this, but i'm sure it won't go anywhere.
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user_9962d9
Visitor
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1 Message
1 y ago
I agree. It's like being penalized for upgrading my services. I added tv and almost trippled my monthly bill yet they either want me to return Flex or start paying $5 for it each month! That is the opposite of rewarding loyal customers. Pretty rediculous. Yes I will get a Roku which is better but that isn't the point, the point is it is a crappy way to do business.
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user_89dae6
Visitor
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1 Message
1 y ago
My name is [edit: personal information] I am a new internet and flex customer not tv. I have dish network as my tv provider, my problem after technician left I wanted to watch my dish network and now cannot exit out of flex cannot find exit anywhere on settings anywhere on screen of the peacock or flex box or remote anywhere. how do I get out of thie flex box to my regular tv. Went through the option to put it to sleep screen shuts off but as soon as turn on with tv remote the flex’s screen with all the streaming options come up. Also now cannot even turn off or on my tv with my dish remote. Cannot watch regular tv now. Tech never showed me if there is a way to shut flex box off
(edited)
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