Frequent Visitor
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9 Messages
flex box
Why can't i get a flex box if i have both x1 and xFi? i have the internet, why can't i get the flex box, if i choose not to add another cable box, and iall i want to do is add streaming to a tv?
Frequent Visitor
•
9 Messages
Why can't i get a flex box if i have both x1 and xFi? i have the internet, why can't i get the flex box, if i choose not to add another cable box, and iall i want to do is add streaming to a tv?
Responses
JoeVincenzino
Frequent Visitor
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9 Messages
1 y ago
thanks andrew. yes, i know it's the policy, but it doesn't seem to make sense, and why should i have to go to a 3rd party device, like roku, which i have used on some of my TVs, before seeing that comcast offered the flex device. the device is free with xFi internet, which i have, but not only, since i have xfinity tv, so it's unavailable to me. why am i penalized for paying more money to and having more services from comcast.
i'm mostly ranting about what seems to be a stupid and unfair policy. if i have xFi, and the box is available, i should be able to get it if i want it.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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JoeVincenzino
Frequent Visitor
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9 Messages
1 y ago
i understand that, but if i have a new additional tv, and don't want to use an xfinity box on it, i still don't understand why i couldn't put a flex box on it, if i have xFi. i understand that it's mostly (if not completely) a business decision, but it doesn't really make sense. maybe somebody at customer service will read this, but i'm sure it won't go anywhere.
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user_9962d9
Visitor
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1 Message
2 d ago
I agree. It's like being penalized for upgrading my services. I added tv and almost trippled my monthly bill yet they either want me to return Flex or start paying $5 for it each month! That is the opposite of rewarding loyal customers. Pretty rediculous. Yes I will get a Roku which is better but that isn't the point, the point is it is a crappy way to do business.
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