U

Visitor

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1 Message

Mon, Jun 7, 2021 12:15 PM

Flex box software update in progress never finishes

Code rdk-03012-0

Flex box requires a software update however it is continuously in progress. It will sit at 0% for about 5 minutes then download. Then verify software then write software. System will reboot and start all over again. About a 10 to 15 minute cycle every time. Nothing is ever resolved.  After hours and hours of waiting, screen displays instructing to pair device with modem. After pressing both pairing and buttons nothing happens. Cycle will start all over again and repeat.

Responses

Official Employee

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67 Messages

2 m ago

@user_60bc40 Thank you for reaching out to us in our Xfinity Community Forums. I am very sorry to hear of the troubles the Flex box is giving you. I really appreciate the information you have provided us thus far. Typically, this error is resolved with a quick restart of the Flex device. It sounds like you have already tried this step. I would like to look into this further with you so, you can start enjoying the Flex service again. Please send us a private message to further assist.

 

To send me a private message: click my username (ComcastAlisha) to view my profile, then click the link that says "Send a message" and there you can compose a private message.

Visitor

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2 Messages

1 m ago

Same issue- 

welcoem- update- update complete- welcome - update - update compete- welcome …..never ends 

XfinityChad2

Official Employee

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136 Messages

1 m ago

Suggest you swap your device for a new one, looks like it having issues downloading the latest firmware. 

Visitor

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1 Message

2 d ago

Box was working great at our old house. We moved this week and now it’s not working. Yes, I transferred our service. My internet is working but not my tv box. It can get as far as the “software update” screen with the Ethernet cord plugged directly to the box but if I plug the coax cable it just restarts the box over and over, never making it past the welcome page. 

On the software update screen, it never makes any progress on the update and it says to call after 20 minutes if it’s not done. Do I need a new tv box?

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