Flex box screen going black

When watching on a streaming service app, my screen goes black for 5-10 seconds and goes back to the Home Screen. I have unplugged the device and Re plugged in the cables, and have no internet issues. This happens 1-2 times per hour and is extremely frustrating. Is there a fix for this yet? I see many other people posting about this issue

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CCLayla

Gold Problem Solver

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259 Messages

4 years ago

Hi, @user_8dfcb9, may I ask if you've already tried resetting the Flex box? Here's the best way to do so:

Ensure the device is currently powered on
2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time
3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option
4. Press ‘OK’ – this should cycle the equipment to perform a factory reset

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user_8dfcb9

Flex box screen going black

CCLayla

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