1 Message

Friday, May 5th, 2023 1:00 AM

Flex box return

I was told when I first got this service that they were giving me a free flex box for zero dollars that I didn't even want. Then charged me $15 to activate it and now that I have to change service they want it back. I don't have it anymore and I wasn't even warned about this. I've seen all this stuff online about how you all charge so much for devices not returned, so what's going to happen and how much is it?

Official Employee


695 Messages

1 month ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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