Visitor
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2 Messages
Flex box problems
Hi, my flex box keeps going to a full green or blue screen and I have to unplug the hdmi and plug it back in to fix the issue. This only sometimes works. It also frequently stops working and the remote makes a terrible high pitch noise constantly. What can be done about these issues?
XfinityDena
Official Employee
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2.7K Messages
2 years ago
I am sorry to hear about the issues you are having with your flex box. I would be frustrated as well!
I want to make sure we are respecting your time and not repeat the steps you have taken previously. Outside of checking the HDMI cable box what additional troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://comca.st/3RK07hh. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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Highmon
Visitor
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2 Messages
2 years ago
Box has been better but the remote is so annoying we have to take batteries out of it all the time when not in use.
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