Flex box not working

Thanks for letting us know. We appreciate everything that you've done on your end. Are you getting any specific error code or message on screen? 

The error code message says 

"Yikes, that didn't work

Check your Ethernet connection and try again. If you're using WiFi, you can try switching to Ethernet, and check that all cables are tightly connected to your modum and cable outlet."

I don't know what it means by switch to Ethernet 

But yes that's the code error message I've been getting. I appreciate all the work you guys do. Any further advice would be appreciated🙏🙏

Thank you for letting us know the error message! It sounds like the Flex box is letting us know it's having trouble getting a signal, which is why it's asking that you try an Ethernet connection.

An Ethernet connection is a wire that is a direct connection from the modem to a device, in this case a Flex box, but often the device is a computer or a separate router. They sort of look like landline phone cords, but usually the colors are brighter! 

Has there been any change to where the Flex box or the modem are? Has anything moved or been placed nearby? This link has some of the usual suspects for WiFi interference. It sounds like you've already checked the connections to the box/TV too, correct?