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Visitor

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1 Message

Wed, Aug 31, 2022 10:13 AM

Flex box not working!

Ugh this is so frustrating. I’m just seeing a black box that says error ENT22011

Official Employee

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643 Messages

23 d ago

Greetings, @user_2dcf46! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Flex box, but you have definitely come to the right place for assistance.

 

We did receive notification a couple days ago that there was a known programming issue with some of our X1 and Flex devices, which caused them to display

an "Oops! Unfortunately this feature is not working" error. 

 

Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in. It may take several minutes for the experience to reload, but the error should go away. 

 

Please let me know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.

Visitor

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1 Message

6 d ago

Hello, my flex box is still not working.  I've tried restarting it several times.   There is no error message.  The TV screen just goes dark after the welcome screen. 

Official Employee

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350 Messages

Hi there, @user_9a5737. Thank you for commenting on this post. Thank you for restarting the device. Are you still having these issues? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

3 d ago

nothing works with xfinity.  The internet is pathetic and the flex is just a joke. Been trying to get it working since many weeks but no luck.  Tried contacting customer service but there is no one who I can connect to and get some help.  Their customer service is a joke.

Visitor

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2 Messages

3 d ago

Xfinity's customer service is a big big joke!  They just message saying you are in queue and then nothing happens.  You try twitter, or try Facebook..absolutely no way to get any help from them!

Official Employee

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185 Messages

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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