U

Visitor

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1 Message

Sun, Dec 12, 2021 1:35 PM

Flex box not turning on stuck at home screen

Started my flex the box flashed three times then solid for a few seconds then flashed 18 times.then went black. My tv says welcome and the other bienvenido shit and has been like this every time I tried to restart or refresh. I’ve switched hdmi ports checked power cords and outlets. My remote when you push a button is green and then red. And doesn’t seem like it’s from my end. It’s also very annoying as I have people coming over for football and can not actually watch. Very annoyed. 

Official Employee

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437 Messages

5 m ago

Good morning @user_502487 and thank you for reaching out to our Digital Care Team on our forums. We are sorry to hear that you are experiencing issues with your Flex box and would be happy to troubleshoot further. Are you experiencing any error codes or messages or are you still getting stuck on the Welcome screen? 

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