Flex Box not connecting

Trying to watch the parades this morning, the Flex box will open to the welcome screen (Welcome, Bievenido, Bienvenue) then change to three dots cycling through and then end saying error. Restart equipment. I've done this three times now. It does not appear to be loading the Guide. It has been cycled re-started 3x and un-plugged waited and then restarted 2x. Any suggestions on getting it connected? It still shows on my account.

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DreamSayerZ

Problem Solver

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610 Messages

16 days ago

@user_45e1z9 Try unplugging your cable modem for a few minutes, then plug back in. If using a separate WiFi router, unplug that also. But don't plug that back in until the cable modem is online. Also unplug the Flex box while doing this. Then plug that back in after the modem/router is back online. Hopefully that helps.

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user_45e1z9

3 Messages

Did. No change after those steps. Remains the same error after the Welcome window....XRE-00002

(edited)

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15 days ago

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DreamSayerZ

Problem Solver

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610 Messages

@user_45e1z9 You'll need assistance from an Xfinity Support person in this forum to troubleshoot further. Wait until they ask you to direct message them. Or you could call 800-934-6489 or try online chat support.

(edited)

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15 days ago

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user_45e1z9

3 Messages

Thank you. Online chat support seems to be AI and it was useless - to be generous.

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14 days ago

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XfinityThomasA

Official Employee

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1.9K Messages

Thank you for joining the Xfinity Forums community, user_45e1z9. And thank you, @DreamSayerZ for the assistance with providing troubleshooting steps that may help when your TV or Flexbox is stuck on the Welcome Screen. Let's take a closer look together and get this sorted out

user_45e1z9.

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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14 days ago

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user_45e1z9

Flex Box not connecting

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