Visitor
•
1 Message
Flex box losing internet
My flex box is constantly losing internet connection . The modem is right next to it. Restarting gateway does not fix it .
Visitor
•
1 Message
My flex box is constantly losing internet connection . The modem is right next to it. Restarting gateway does not fix it .
CCRobert
Official Employee
•
455 Messages
2 years ago
Hello @user_e3c3b5 I am so sorry to hear that you are continuing to have the same issue. You have come to the right place for help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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