1 Message

Wednesday, February 16th, 2022 2:07 AM


Flex box losing internet

My flex box is constantly losing internet connection . The modem is right next to it. Restarting gateway does not fix it . 

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Official Employee


455 Messages

2 years ago

Hello @user_e3c3b5 I am so sorry to hear that you are continuing to have the same issue. You have come to the right place for help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

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• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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