T

Visitor

 • 

1 Message

Friday, June 23rd, 2023 12:14 AM

Closed

Flex box keeps returning to home screen

Every time I’m watching something it plays for like 5 minutes and then kicks it to a black screen then the Home Screen. It’s very annoying please fix it!

Official Employee

 • 

137 Messages

8 months ago

Hello, I understand how important it is to be able to watch content on Xfinity Flex uninterrupted, and want to help get this fixed ASAP. Do you get any error messages? What troubleshooting steps have you tried so far? Have you the troubleshooting available via the app? This link will provide more information https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.

forum icon

New to the Community?

Start Here