Visitor
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1 Message
Flex box keeps returning to home screen
Every time I’m watching something it plays for like 5 minutes and then kicks it to a black screen then the Home Screen. It’s very annoying please fix it!
Visitor
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1 Message
Every time I’m watching something it plays for like 5 minutes and then kicks it to a black screen then the Home Screen. It’s very annoying please fix it!
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, I understand how important it is to be able to watch content on Xfinity Flex uninterrupted, and want to help get this fixed ASAP. Do you get any error messages? What troubleshooting steps have you tried so far? Have you the troubleshooting available via the app? This link will provide more information https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
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