Visitor
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2 Messages
Flex box keeps returning to home screen
I have had xfinity flex since December 1st
for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue with the flex boxes? I see others are also having this issue.
Accepted Solution
CCOtto
Problem Solver
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497 Messages
3 years ago
Hello, @user_cb86ad.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_jhm348
Visitor
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4 Messages
3 years ago
I am having literally the same issue. Watching anything on the flex will result in the box rebooting itself every 10 - 15 mins. Obviously untenable to watch anything with this box.
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user_912720
Visitor
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1 Message
3 years ago
Hi xfinity, I'm having the same problem. My flex box will stream a show or live tv just fine for ten-fifteen minutes, then it will go blank for five seconds, before returning to the home screen. Can you please help? This happens with Peacock, ESPN, Paramount+, Netflix, everything I've tried.
(edited)
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