Visitor
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4 Messages
Flex box issues
I’m on my 3rd flex box. Hours on phone with xfinity, a technician visit… still cuts out constantly. It’s in an upstairs room… wifi router downstairs. All other rooms upstairs with TVs work great with roku and smart TVs. Flex box is very frustrating.
LadyParrot
Contributor
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44 Messages
2 years ago
I just came on here with the same problems - it’s our 2nd box btw. All day every day it freezes, pixelates, or gets errors. We have to reboot it almost daily too. It’s horrific and like you, other TVs with older box or no box at all work just fine!
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XfinityAmandaB
Official Employee
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1.3K Messages
2 years ago
@user_bf0b11 Thank you so much for your post on your issues with your flexbox. It sounds like your box may be losing connection. Do you by chance have devices that have connection issues other than your flexbox in this same room? If so it may be due to the signal strength that is available to it when in use. This could be helped with a Wi-Fi extender or one of our Xfi pods would work great as well to help pull the stronger signal to the other box. If you would like more information on our Xfi pods you can check out their page here: https://www.xfinity.com/learn/internet-service/wifi/xfi-pod
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