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Visitor

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1 Message

Mon, Oct 4, 2021 3:29 AM

Flex box issues ENT-22013

My flex box was working fine today but now it won’t play anything. I’ve already reset and still the same error code

Official Employee

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154 Messages

2 m ago

Hello @user_ec5eba! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance! If you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.

 

Please let me know if that helped! 

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