stymie2's profile

New Poster

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1 Message

Sat, Jun 27, 2020 8:00 AM

Closed

Flex box is unstable?

Most days the first time I go to use my Flex box, I have to unplug to do a hard reset to get it to work. Is this a common issue or is my box in need of replacement?

Sometimes I turn on the power button, tv comes on and Flex is stuck on a screen saver picture with the only option to make it work again is to do a hard reset.

More often, the screen comes on, the "Lets' Get Started connect your apps" option is the default. I select that, scroll to Netflix and select it. The 3 dots come up for a moment then it goes to a black screen and only option is to hard reset to make it work again.

On occasion while watching netflix the app or box will crash and go to a black screen, and of course, only option is to hard reset.

I've seen other posts with Netflix app issues going back a lot longer than I have had my box. My Flex worked ok at first. Then started having issues which has gotten worse. Would make more sense if the issues started right from the beginning considering others have had problems.

 

Do I need a new box or is this the normal?

What is the point of having daily automatic updates if months go by and nothing gets fixed?

New Poster

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1 Message

2 y ago

I have these same issues. I recently got the Flex and had hoped to replace my Firestick with it. However, I’m thinking of going back to the Firestick since I have connection issues on a daily basis.

New Poster

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1 Message

2 y ago

Same issue - flex box will not come out of screen saver from overnight.

New Poster

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1 Message

2 y ago

Mine constantly crashes mid-show. All the apps are unstable. 

New Poster

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2 Messages

2 y ago

Sadly I'm running into the same issue. Since the first post is from June and xfinity doesn't seem to be responding to it I can only assume they don't care much.

Visitor

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1 Message

1 y ago

Just got it and started freezing during streaming, not app dependent. Re set, same, exchanged it, same problem. Not my network cause my old Apple TV does fine but HBO max doesn’t support it, so we were using app on phone going through Apple TV NEVER STALLS OR FREEZES, just inconvenient, Two tries and your out! Flex just doesn’t work. Maybe get the newer Apple TV now 

XfinityAmir

Official Employee

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6.9K Messages

Hi user_f838bd, this isn't the experience we want for you. It sounds like you may have a problem on the internet side of things which is making it difficult to watch anything on your Flex box. Don't worry we can help! For further assistance please send me a private message by clicking the chat icon located in the top right corner on your forums page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

When I switch from hdmi to antenna tv the picture flutters if I disconnect flex issue goes away.

I have tried to change or edit input settings on tv to no avail - I don't have this issue with Roku

Official Employee

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150 Messages

Hello @henrylittle, I'm sorry to hear you've been experiencing issues with the picture quality. Since this is an old thread, I do ask that you please create a new thread with your concerns there and we'll be happy to take a look into the issues for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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