2 Messages
Flex box is not free
2 years ago when I was renewing my Xfinity customer service in the phone asked me if I wanted a flex box and said it’s free. I said no I don’t need it but they sent it anyway and said it’s free and doesn’t need to be returned. Now I just canceled my service and they said I need to return the flex box and I have no clue where it is since I never tried to set it up.
XfinityAldrik
Official Employee
•
2.2K Messages
2 years ago
Thank you for reaching out to us @user_97f01f! This is far from the experience we want you to have. The first rental box is free with the Xfinity Flex services. As a rental device, there is an unreturned equipment fee if the service is cancelled and the Flex box is not returned.
Could you please send our team a direct message with your full name and full address? Our team would love to take a further look at your account. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_kb4vuw
1 Message
2 years ago
I have the same problem. They told me it’s free and sent it to my anyway. Then I donated it when I was moving. And now they charged me $120 for it. I never used it either!
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